21.5 Inch Hotel ROOM KEY DISPENSER MACHINE WITH PASSPORT SCANNER
AND CAMERA BLACK COLOR HOTEL KIOSK
In the age of convenience, self-service kiosks have become
commonplace in fast food restaurants, retail outlets, international
airports,
and increasingly at hotels.
The hospitality industry prides itself on providing personal
service, so it’s understandable that some hoteliers believe
installing self-service
check-in kiosks might erode that experience. In truth, a growing
number of travellers value the independence, flexibility and
freedom that
self-service technology offers them during a hotel stay.
With that in mind, here are five ways your hotel can benefit by
implementing self-service check-in kiosks at your property.
1. SAY GOODBYE TO QUEUES
The most obvious benefit of a self-service kiosk is that guests can
start enjoying their holiday sooner. During the traditional
check-in process,
they have to stand in line and fill out paperwork that often
involves information already supplied during the booking. With a
self-service kiosk,
they can check-in by simply looking up their name, email, booking
number, or by scanning their passport.
Kiosks such as LKS hospitality kiosks also let guests select their
room and create their own room keys. Suffice to say, this scenario
is a huge
advantage for weary travellers looking for a hassle-free experience
on arrival.
There are obvious benefits to providing an automated check-out
process too. For instance, cruise ship guests or anyone running
late for a flight
can depart quickly without worrying about getting caught up in a
long queue.
2. EASIER TO INTERACT WITH GUESTS
There’s a misconception that self-service takes away from
face-to-face human contact. On the contrary, it actually frees up
staff so they can
have more personal and meaningful interactions with guests.
With an automated check-in kiosk, your hotel team have more time to
focus on the moments that matter. That might include providing
advice
to a guest as they head out for a day trip, attending to an urgent
service issue, or simply taking the time to engage with guests
through friendly
conversation.All of these interactions allow your hotel to build rapport and
offer helpful assistance to enhance the overall experience of
staying with you.
3. MORE UPSELL OPPORTUNITIES
Automated check-in solutions also increase upsell opportunities.
Using a kiosk, guests can upgrade their room, redeem special offers
and
purchase additional extras, all in a leisurely and effortless way.
Of course, because your front desk staff are freed up, they can
step in and suggest upgrades and additional services in a more
natural manner.
If guests are approached when they’re more relaxed and settled in,
they’ll feel less pressured and be more likely to make a purchase.
In addition, guests can find information about hotel amenities and
services at their own convenience, which creates more opportunities
for
impulse purchases. In contrast, a hectic front desk team might
simply not have the time to provide all the relevant hotel
information on arrival.