Support

Flip4Mac WMV Frequently Asked Questions Support Does the new version of Flip4Mac WMV also include a Microsoft Silverlight installer? How can I get technical support? Where can I obtain a copy of my invoice? Do you accept Purchase Orders for a Flip4Mac purchase? Playback I have a file where I can only get the video, but not the audio (or vise-versa). Does Flip4Mac WMV support all WMV codecs? When playing WMV files, playback is jerky and/or I can’t move ahead in the timeline. How can I fix this? Why don’t videos play properly in Safari 4? Why aren't my Flip4Mac Browser Preference Settings being used? I want to play .mms streams in iTunes with Flip4Mac. Can I? Does Flip4Mac WMV support URL flipping? Can third parties build Windows Media DRM capable clients for the Mac? Upgrade How do I upgrade? I don’t know which version of Flip4Mac to purchase. Can you help? Can I create WMV content with the Player Pro component? Why is my WMV file only 30 seconds long? Flip4Mac Frame Sizes Activation I enter my serial number and name, why won't the Activate button light up? When activating my Flip4Mac product, the following error displays: "Serial number could not be saved. You do not have permission to save the serial number." How do I activate my license if my Mac isn't connected to the Internet? Conversion Export hangs from Final Cut using Flip4Mac I converted a WMV to an MOV in QuickTime using the “Save As…” feature, but it won’t play/import properly. QuickTime Player doesn't show the correct data rate after encoding file with Flip4Mac How do I import WMV files into PowerPoint? How do I use WMV Export with Cleaner 6? Why won't WMV files import into or export from iMovie '08 or iMovie '09? Snow Leopard I just installed the new Flip4Mac WMV 2.2.3.7 update, and now it doesn't work. What do I do? I have Snow Leopard, but I can’t export from QuickTime X. How can I use my upgrade features? I just upgraded to Snow Leopard. When I try to watch something online, multiple tabs keep opening in Firefox and I have to quit. Why is this happening and how can I stop it? Support

Does the new version of Flip4Mac WMV also include a Microsoft Silverlight installer?
Yes, the newest version of Flip4Mac WMV includes the option to install Microsoft Silverlight browser plug-ins to expand the Microsoft video content that can easily be viewed by Mac clients. Silverlight components are installed by default. To disable that installation, click on the “Customize” button under the “Installation Type” pane and then uncheck the Microsoft Silverlight Plug-in option.

How can I get technical support?
Whether you're using the trial version of Flip4Mac or have recently purchased, if you have questions or need help, we want you to be able to find the answer as quickly and easily as possible. Here are a few suggestions we believe will be helpful.

Browse the community user's forum which has answers to all kinds of questions. The forum is broken down into categories so that it's easy for you to post specific questions and get helpful feedback from our forum moderators and other users. Select the WMV FAQ link on the Flip4Mac Support page to review the answers to the most frequently asked questions. Send a Support Request to the Flip4Mac Support Team.

Where can I obtain a copy of my invoice?
Flip4Mac is an internet based company, as such, the official invoice can also be found online. Click here to obtain your order information and invoice, thanks for purchasing!

Flip4Mac products are currently supported through our community forum. Click Here to visit the forum now.

Do you accept Purchase Orders for a Flip4Mac purchase?
We can accept Purchase Orders for the Flip4Mac products, although we primarily sell through the Flip4Mac e-store. In order to process a Purchase Order, we will need a prepaid check accompanying the Purchase Order and there will be a $15 per item processing fee. If you need a quote, just email desktopsupport@telestream.net and we will be happy to provide one.

Playback

I have a file where I can only get the video, but not the audio (or vise-versa).
Usually when a file plays only video or audio, it is because the missing media is encoded using a codec which is not available in your system. Please review the entry below for information on unsupported codecs. If you do not know what codec the video is