we have one single goal in mind: to make you a satisfied customer.
That single focus, driven from every aspect of the company's
operation, is the key to our ongoing success. If you're a satisfied
customer, you'll come back to us when you have additional gear
needs in the future, and you'll tell your friends about us. Then if
we can make them satisfied customers, the cycle continues.
An Unparalleled Experience
From Day One, Chuck was committed to providing a retail experience
for his customers that was unparalleled - the sort of experience he
always sought as a customer. Word of his commitment to service, his
gear knowledge, and the support he offered spread, and Sweetwater
quickly expanded, outgrowing several buildings along the way, and
constantly expanding its staff.
We consider our customers to be our friends. And, we treat you, our
friends, in the same way that we want to be treated - with caring,
professionalism, and a true interest in your success. We believe
that if you are successful, and if you are satisfied in your
dealings with us, then we will in turn be successful.
It comes down to values. At Sweetwater we truly value our
customers. We place you first, in every situation. Whether you need
advice, guidance, support...whatever it takes to ensure that you
purchase the best product for your needs and that you get the most
out of it is what we want to provide.